# Common issues

## F7 opens the Citizen Portal, not the CAD

You're off duty, or on duty in a service that isn't in `Config.AllowedServices`. Go on duty with F11 and pick Police.

## F7 does nothing

- `Config.AcePermission` is set and the player doesn't have that ace.
- F7 was rebound, or another script uses it. Check **Settings → Key Bindings → FiveM → lwk_mdt**, or type `/mdt`.

## My stop isn't on the board

Incidents come from c3r's events. Check c3r is running and starts before the MDT (`ensure [c3r_core]` handles the order). A stop shows on the board as soon as it starts and leaves it when it ends; its report is then under Drafts.

## The draft never arrives

An incident closes when the stop or callout ends, or after 15 minutes with no activity (`Config.IdleMinutes`). You get a notification when its draft is ready.

## I can't edit someone else's report

Only the author, or someone with the supervisor ace, can edit or delete a report:

```cfg
add_ace group.admin lwk_mdt.supervisor allow
```

## Pop Out doesn't open, or the link won't load

- If the game can't open your browser, use the **Copy** button in the dialog and paste the link.
- The link only works while you're connected and on duty.
- On HTTPS sites behind a proxy, set `Config.PopoutBaseUrl` to your domain. See [Browser pop-out](/docs/lwk_mdt/pop-out).

## Old reports disappeared

Records older than `Config.KeepDays` (60 days) are deleted on server start, and the oldest incidents beyond `Config.MaxIncidents` (5000) go too. Set `KeepDays = 0` to keep everything. Civilian records are never pruned.

## Dates are the wrong way round

Set `Config.DateFormat = '%d/%m/%Y'` for day first.