Common issues

#F7 opens the Citizen Portal, not the CAD

You're off duty, or on duty in a service that isn't in Config.AllowedServices. Go on duty with F11 and pick Police.

#F7 does nothing

• Config.AcePermission is set and the player doesn't have that ace.
• F7 was rebound, or another script uses it. Check Settings → Key Bindings → FiveM → lwk_mdt, or type /mdt.

#My stop isn't on the board

Incidents come from c3r's events. Check c3r is running and starts before the MDT (ensure [c3r_core] handles the order). A stop shows on the board as soon as it starts and leaves it when it ends; its report is then under Drafts.

#The draft never arrives

An incident closes when the stop or callout ends, or after 15 minutes with no activity (Config.IdleMinutes). You get a notification when its draft is ready.

#I can't edit someone else's report

Only the author, or someone with the supervisor ace, can edit or delete a report:

add_ace group.admin lwk_mdt.supervisor allow

#Pop Out doesn't open, or the link won't load

• If the game can't open your browser, use the Copy button in the dialog and paste the link.
• The link only works while you're connected and on duty.
• On HTTPS sites behind a proxy, set Config.PopoutBaseUrl to your domain. See Browser pop-out.

#Old reports disappeared

Records older than Config.KeepDays (60 days) are deleted on server start, and the oldest incidents beyond Config.MaxIncidents (5000) go too. Set KeepDays = 0 to keep everything. Civilian records are never pruned.

#Dates are the wrong way round

Set Config.DateFormat = '%d/%m/%Y' for day first.